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Sales Glossary

Customer Satisfaction

Measures customer enjoyment and engagement, crucial in determining whether customers return or leave interactions unsatisfied.

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Customer Confidence
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Customer Lifetime Value
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Customer Relationship Management
Customer Satisfaction
Customer Segmentation
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Deal Health
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Deep Sales
Delivered Email
Digestible Content
Direct Competition
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Discovery Call
Email Bump
End Of Month Forecast
Engagement
Features, Advantages and Benefits (FAB)
First-Call Resolution
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Meeting Conversion Rate
Meetings Booked
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Mirroring
Modern Selling
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Open Rate
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Overdue Task
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Power User
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Profit Margin
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Prospecting
Qualification
Qualified Lead
Qualify
Quota
RFI
RFP
RFQ
Ramp-up Time
Referral
Reply Rate
Response Time
Revenue Hero
Revenue Operations (RevOps)
Round Robin — Flexible
Round Robin — Strict
Route-to-Market Strategy
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