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Sales Glossary

Contact

A contact is a a CRM record that contains all relevant contact, company, and other activity details for an individual lead.‍‍

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Account
Account Executive (AE)
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Account Team
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Blacklist
Blogging
Booked Meeting
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Bounce Rate
Bounced Email
Branded URLs
Budget, Authority, Need, Timeline (BANT) Framework
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Business to Business (B2B) Buying Process
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Buyer
Buyer Enablement
Buyer Intent
Buying Journey
Buying Signal
CLV
Call To Action (CTA)
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Champion
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Channel Partner
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Chief Revenue Officer (CRO)
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Churn Rate
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Click Tracking
Click-through Rate (CTR)
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Client
Closed-Won
Closing Ratio
Cloud CRM
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Cold Calling
Commission
Compensation
Contact
Content
Conversion
Conversion Rate
Cost Of Sales
Cross Selling
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Customer Acquisition Cost (CAC)
Customer Confidence
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Customer Experience
Customer Lifetime Value
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Customer Relationship Management
Customer Satisfaction
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Deal Health
Decision Maker
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Delivered Email
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Email Bump
End Of Month Forecast
Engagement
Expressivity
Features, Advantages and Benefits (FAB)
Firmographic Data
First-Call Resolution
Follow-up Sequence
Follow-up Task
Forecast Accuracy
Friction
Gatekeeper
Generic Email Address
Global Account Management (GAM)
Go-to-Market (GTM) Strategy
Historic Customer Life Value (CLV)
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Hot Lead
Ideal Customer Profile (ICP)
Impressions
Inbound Calls
Inbound Sales
Indirect Competition
Infographic
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Integrations
Key Account Management (KAM)
Key Accounts
Key Performance Indicators (KPIs)
Key Purchasing Criteria
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Landing Page
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Lead Funnel
Lead Generation
Lead List
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Time
Lifetime Value to Customer Acquisition Cost Ratio (LTV:CAC)
Mailbox
Mailing State
Mailing Type
Major Account
Manual Email
Mapping
Market Development
Market Fragmentation
Market Penetration
Market Research
Market Segmentation
Marketing
Marketing Qualified Lead (MQL)
Meeting Conversion Rate
Meetings Booked
Metrics
Middle of the Funnel (MOFU)
Mirroring
Modern Selling
Mutual Action Plan (MAP)
Needs Analysis
Negotiation
Net Promoter Score (NPS)
Non-Lead
Non-sales Activities (NSAs)
Objection
Objection Handling
On-target Earnings (OTE)
One-off Task
Open Opportunities
Open Rate
Opportunity Generation
Opportunity Management
Organic
Out of Office Extraction
Outbound Sales
Outbound calls
Overdue Task
Pain Point
Persona
Pipeline
Pipeline Generation
Pipeline Velocity
Plugin
Power User
Predictive Analysis
Procurement
Product-qualified Lead (PQL)
Professional Services Consultant (PSC)
Profit Margin
Proof of Concept (POC)
Prospect
Prospecting
Qualification
Qualified Lead
Qualify
Quota
RFI
RFP
RFQ
Ramp-up Time
Referral
Reply Rate
Response Time

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