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Sales Glossary

Closed-Won

The final stage in the sales cycle indicating a successful purchase completion, marking the transition from prospect to customer.

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Account
Account Executive (AE)
Account Growth
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Account-Based Marketing (ABM)
Account-Based Selling
Active
Amplify Return Date Extraction
Archive
Associate With An Opportunity
Attention/Awareness, Interest, Desire, Action (AIDA) Model
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Blacklist
Blogging
Booked Meeting
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Bounced Email
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Closed-Won
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Commission
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Contact
Content
Conversion
Conversion Rate
Cost Of Sales
Cross Selling
Customer Acquisition
Customer Acquisition Cost (CAC)
Customer Confidence
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Customer Lifetime Value
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Customer Relationship Management
Customer Satisfaction
Customer Segmentation
Customer Success
Dashboard
Data Enrichment
Deal Health
Decision Maker
Deep Sales
Delivered Email
Digestible Content
Direct Competition
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Discovery Call
Email Bump
End Of Month Forecast
Engagement
Features, Advantages and Benefits (FAB)
First-Call Resolution
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Follow-up Task
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Friction
Gatekeeper
Global Account Management (GAM)
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Historic Customer Life Value (CLV)
Horizontal (Market)
Hot Lead
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Indirect Competition
Infographic
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Integrations
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Key Purchasing Criteria
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Lead Time
Lifetime Value to Customer Acquisition Cost Ratio (LTV:CAC)
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Mailing State
Mailing Type
Major Account
Manual Email
Mapping
Market Development
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Market Penetration
Market Research
Market Segmentation
Marketing
Marketing Qualified Lead (MQL)
Meeting Conversion Rate
Meetings Booked
Metrics
Middle of the Funnel (MOFU)
Mirroring
Modern Selling
Mutual Action Plan (MAP)
Needs Analysis
Negotiation
Net Promoter Score (NPS)
Non-Lead
Non-sales Activities (NSAs)
Objection
Objection Handling
On-target Earnings (OTE)
One-off Task
Open Opportunities
Open Rate
Opportunity Generation
Opportunity Management
Organic
Out of Office Extraction
Outbound Sales
Outbound calls
Overdue Task
Pain Point
Persona
Pipeline
Pipeline Generation
Pipeline Velocity
Plugin
Power User
Predictive Analysis
Procurement
Product-qualified Lead (PQL)
Professional Services Consultant (PSC)
Profit Margin
Proof of Concept (POC)
Prospect
Prospecting
Qualification
Qualified Lead
Qualify
Quota
RFI
RFP
RFQ
Ramp-up Time
Referral
Reply Rate
Response Time
Revenue Hero
Revenue Operations (RevOps)
Round Robin — Flexible
Round Robin — Strict
Route-to-Market Strategy
Sales
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