Duve is a guest experience platform that digitizes hotel processes, enabling guests to enjoy contactless, personalized experiences - and allowing hoteliers and hospitality professionals to improve operational efficiency, increase revenue and improve guest satisfaction.
Tel Aviv, Israel
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Duve is a guest experience platform that digitizes hotel processes, enabling guests to enjoy contactless, personalized experiences - and allowing hoteliers and hospitality professionals to improve operational efficiency, increase revenue and improve guest satisfaction. Founded in 2016, the company is headquartered in Israel but now serves more than 1000 customers across more than 64 countries.
Duve scored $10 million in Series A funding in 2022 and, after hiring Niv Ehrlich as their first-ever in-house outbound salesperson, turned to Amplemarket in 2023. Niv has spent the past 8 months ramping up Duve’s outbound engine and has already transformed the company’s pipeline!
Until 2023, Duve had no internal outbound infrastructure to speak of. The company instead relied on out-sourcing their outbound sales development motions - which hadn’t produced the results they hoped for - and depended heavily on inbound motions to feed their pipeline.
So, when Niv joined in early 2023 as the company’s first Outbound Account Executive, it was up to him to build the outbound engine from scratch.
"Before I joined Duve, the company had used an external SDR company. We realized that internalizing these processes could bring better results."
Since Niv was the only outbound player for Duve, his choice of tools hinged heavily on features that would enable him to make the most out of his time and maximize productivity.
Things he was looking for in an ideal solution included:
- Multichannel engagement automation across email and LinkedIn
- Accurate email reveals and validation
- Tight and reliable integration with LinkedIn for easy prospecting
After the Duve team discovered Amplemarket via a referral, Niv was able to leverage the features he needed to ramp his workflows, fast.
- He took advantage of the searcher’s detailed filters - such as “Recently changed jobs” - to pinpoint Duve’s ICP and find leads with high intent.
- He was able to implement new social prospecting tactics to expand Duve’s pipeline via Amplemarket’s LinkedIn Chrome extension.
- Using liquid syntax in his outreach templates, he managed to scale his personalized campaigns without losing time on individual leads.
- Between automated content rotation and mailbox warm up, Niv optimized his deliverability to keep his outbound flowing without a hitch.
"LinkedIn automation and email validation were two of the most important features I was looking for to build our outbound and take it multichannel. Amplemarket stood out here for its robust features and all-in-one approach."
Within 8 months, Niv’s one-person outbound sales engine had become a major driver for Duve’s pipeline!
- 45 meetings booked across two months
- Average outbound open rates of 65%-70%
- Email reply rates averaging between 15-20%
Niv single-handedly proved how the right tools and strategy can produce incredible results despite personnel limitations; opting for an all-in-one tool gave him the scope to build the agile multichannel motions best-suited to capturing Duve’s target audience.
"Amplemarket has provided us with far greater overall value than if we’d pieced various tools together. Having everything I need in one tool has allowed me to be fully autonomous through the entire sales process."
The Duve team found an efficient and effective solution to their outbound scaling challenges with Amplemarket’s compound solution. The speed and consistency of their outbound success in just a matter of months is remarkable and speaks to the strength of their streamlined sales operations.
We look forward to seeing these results multiply as the team continues to grow!
Duve is revolutionizing guest experience by offering true end-to-end personalization. Duve helps hoteliers create a tailored and digital journey for each and every guest - from online check-in flows that meet the exact needs of each guest, to a web-based guest app with relevant content in the guests’ native language, to personalized upsells that increase revenue potential and satisfaction of each guest. By partnering with more than 150 integration partners, across all major PMS’s, OTA’s, PSP’s, Digital Key providers and 3rd-party vendors, Duve helps transform the way guest experience is provided at thousands of hotels and vacation rentals around the world.