Made for you: Duo Inbox upgrades, instant autopilot sequencing, and more

Arjun Krisna

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January 16, 2026

TL;DR

Sharing December 2025 product updates:

AI reply drafts for email and social, now available directly in the Unibox with improved controls
Instant autopilot sequencing to act on high-intent signals the moment they’re detected
Built-in CC and BCC in sequences to keep teammates automatically in the loop
Remove contacts from sequences directly from the Tasks table
Custom Roles to grant precise permissions without full admin access
Real-time CRM phone number sync so contact updates appear in minutes, not days

We hope you’re kicking off 2026 strong. We wrapped up the year with a set of product improvements focused on speed, clarity, and control across your workflow.

Here’s what we shipped in December:

Introducing Duo Inbox: AI reply drafts for email and social

Duo Inbox now generates AI-powered reply drafts directly inside the Unibox, with expanded support for both email and social conversations and improved controls for managing reply scenarios.

How this helps you:

Reply to prospect emails and social messages from one unified inbox
Stay consistent with clearer, easier-to-manage reply scenarios
Move faster on inbound conversations without losing control or context

Hey there. If you work in sales, you know this feeling. Replies pile up, prospects ask a lot of questions or raise objections, and responding quickly without losing quality takes time. That's why we built the Duo Inbox. Duo Inbox is an AI reply assistant for sales teams. It helps you answer prospect questions and objections with AI generated reply drafts that sound just like you. Let me show you how it works. First, you set up your scenario. This is where you tell Duo how you want it to handle common prospect questions. For example, it could be about how do you compare to a competitor or more information about your pricing. You can simply instruct Duo on how to reply to those conversations and just hit save. Now let's look at a real reply. Here, inside the Amplemarket Unibox, you can see that the prospect is asking about pricing for an email that I sent earlier. As soon as that reply came in, Duo quickly created a draft tailored to the conversation with relevant links. If you want to understand why this reply looks the way it does, you can quickly check the sources used to generate the copy. Nothing is sent automatically. You review the draft, make edits if you want and send only when you are ready. This same workflow also applies to social conversations too. If you prefer working directly from your email inbox, you'll also be able to see the reply drafts being generated there too. In just one click, you can also schedule follow ups helping you book those meetings. Head over to our website today to explore how Duo Inbox fits into your workflow. Give it a try and see how easy it is to stay on top of prospect replies. Cheers.

Autopilot can now sequence leads instantly

Previously, autopilot mode in Duo acted on signals after a review window, giving teams time to assess them.

You can now configure autopilot to immediately enroll Duo Copilot leads into sequences as soon as a qualifying signal is detected.

How this helps you:

Engage high-intent leads at the exact moment intent is highest
Remove delays caused by review windows for trusted signals
Respond faster to buying signals without adding manual work

CC and BCC the right people in your sequences

You can now add CC and BCC recipients directly in sequence settings so they’re automatically included on every email across the sequence with no manual effort required.

How this helps you:

Keep teammates, shared inboxes, and partners consistently included in outreach
Automatically loop in AEs so they never miss critical first replies
Maintain visibility across multi-step workflows without relying on manual CCs

Remove sequence contacts directly from Tasks

You can now remove contacts from active sequences right from the Tasks table using individual or bulk actions without breaking your workflow.

How this helps you:

End outreach for specific contacts when tasks become outdated or irrelevant
React faster to non-responses, status changes, or priority shifts
Keep your workflow clean by managing sequences without extra navigation

Grant the right permissions with Custom Roles

You can now create Custom Roles to give teammates exactly the permissions they need without granting full admin access to the platform.

How this helps you:

Grant advanced permissions without exposing billing, users, or API access
Support senior reps and managers with more control, minus admin risk
Adjust access instantly as responsibilities change

Real-time CRM phone number sync

Phone numbers now sync from your CRM in near real time, so updates made in Salesforce or HubSpot appear in Amplemarket within minutes instead of waiting days for the next sync.

How this helps you: